Worksheet

Subprocess Worksheet

Subprocess: Organization Subprocess Customer Support

Purpose: During Organization Subprocess Customer Support, we handle the user and/or customer support requests.

Organization: ORG

Task	Purpose	Suggested Roles	Task Lead(s)	Estimated Completion Date	Actual Completion Date	Documents
Task	Purpose	Suggested Roles	Task Lead(s)	Estimated Completion Date	Actual Completion Date	Document	Instructions and Samples	Document Lead(s)	Estimated Completion Date	Actual Completion Date	Document Location(s)
Administration	The purpose of this task is to provide basic administrative subtasks such as user and document management.	Organization Subprocess Customer Support Manager, Help Requests Submittor, Help Requests Reviewer and Assigner, Help Requests Executor, Help Requests Closer, Help Requests Follow-uper				Document Library	Instructions and Samples



Submit Help Requests	The purpose of this task is to Submit Help Requests.	Organization Subprocess Customer Support Manager, Help Requests Submittor, Help Requests Reviewer and Assigner, Help Requests Executor, Help Requests Closer, Help Requests Follow-uper				Submited Help Requests	Instructions and Samples



Review and Assign Help Requests	The purpose of this task is to Review and Assign Help Requests.	Organization Subprocess Customer Support Manager, Help Requests Submittor, Help Requests Reviewer and Assigner, Help Requests Executor, Help Requests Closer, Help Requests Follow-uper				Submited Help Requests	Instructions and Samples



Execute Help Requests	The purpose of this task is to Execute Help Requests.	Organization Subprocess Customer Support Manager, Help Requests Submittor, Help Requests Reviewer and Assigner, Help Requests Executor, Help Requests Closer, Help Requests Follow-uper				Submited Help Requests	Instructions and Samples



Closeout Help Requests	The purpose of this task is to Closeout Help Requests.	Organization Subprocess Customer Support Manager, Help Requests Submittor, Help Requests Reviewer and Assigner, Help Requests Executor, Help Requests Closer, Help Requests Follow-uper				Submited Help Requests	Instructions and Samples



Follow-up Help Requests	The purpose of this task is to Follow-up Help Requests.	Organization Subprocess Customer Support Manager, Help Requests Submittor, Help Requests Reviewer and Assigner, Help Requests Executor, Help Requests Closer, Help Requests Follow-uper				Submited Help Requests	Instructions and Samples



Analysis	The purpose of this task is to generate reports from the data resulting from the subprocess.	Organization Subprocess Customer Support Manager, Help Requests Submittor, Help Requests Reviewer and Assigner, Help Requests Executor, Help Requests Closer, Help Requests Follow-uper				Submited Help Requests	Instructions and Samples

Implementation:

Mockup (html)
Implementation (html)

Contacts:

Name- Phone-Email (mailto-hyperlink)

References:

Title- Author- Library (html)